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1.0

I joined the program in December 2018 and first called to cancel on Feb. 8, 2019.

My first monthly charge for web would have been Feb. 18, 2019. On Feb. 23rd I noticed a charge of $28.95 and called inquiring.

I was told my account was closed and I should not have been charged. After 4 additional calls, I'm still being told my account is closed and I should not have been charged the monthly fee.

Problem is, it is now almost June and $28.95 has not been refunded.

I do not like leaving negative comments and try to resolve issues directly, but since it seems this program is not interested in being fair, I feel justified in leaving a negative comment.

Reason of review: Poor customer service.

Monetary Loss: $29.

Preferred solution: Full refund.

Rory Ricord Cons: Not as first advertised.

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roryprivate_43

We have been unable to locate this client of ours. Even with this being so long ago, if cancellation was done prior to the hosting terms...

we honor all refunds of that type.

Please contact us... Should you need help along the way โ€“ we are always available for our Agents 7 days a week at: NORTH AMERICA: 1-888-224-9248 UNITED KINGDOM: 08081012169 AUSTRALIA: 1800810796 And let's see if we cannot issue you a refund should your cancellation be in the system prior to the hosting costs being charged.

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